PawCarePawCare · Legal information
Delete your account and data
Deletion scope
Deletion requests cover all user data under PawCare's control, including copies of veterinary documents. Records created by a vet in the same PawCare system are also included. Records in a clinic's independent system are separate. Any specific mandatory retention must be explained with its scope, reason and period in the response.
How to request deletion
Use account deletion in the app's account/settings area. Outside the app, email destek@pawcare.com.tr with 'Account/data deletion request' and your account email address. State the account or specific data to be deleted. Do not attach passwords, identity copies or veterinary documents to the initial email.
Completing the process
Receiving a request does not mean deletion is complete. Accounts with clinical records may need review; automatic processing can stop and signing in again may be necessary. An undeleted account must not be shown as successfully deleted. Support explains the process and remaining scope; wait for completion confirmation.
Independent clinic records
PawCare cannot delete a clinic's own independently maintained records. Contact the clinic about those records. The fact that a copy in PawCare came from a clinic does not automatically remove it from the deletion scope.